Shipping
Shipping is free on every order. There is no minimum and no surcharge at checkout.
Orders are fulfilled by our production partner and shipped directly to you. You'll receive tracking by email as soon as your parcel is on its way. We don't publish a delivery estimate because we'd rather give you a real one than a flattering one — if you need a date before you order, email us and we'll tell you what we're actually seeing on recent orders.
Returns & refunds
You have 30 days from the delivery date to request a return on your Lumora Cap.
How it works
- Email us within 30 days of delivery with your order number and the reason for the return.
- We'll reply with a return address and instructions. Please wait for that reply before sending anything back — parcels returned without instructions can't reliably be matched to your order.
- Once the cap reaches us in resellable condition, we refund the purchase price to your original payment method within 5–10 business days.
What we cover, and what you cover
We refund the price you paid for the product. Return postage is paid by you, unless the item arrived damaged or defective or we sent the wrong thing — in those cases we cover return shipping and you choose a full refund or a replacement. Outbound shipping was free, so there's nothing deducted there.
Condition
The cap needs to come back complete — cap, USB cable and packaging — and in working order. Normal use is expected and fine; we assume you actually wore it. We can't accept items damaged beyond normal use, missing components, or sent back after the 30-day window.
An honest note on the 30 days
Light therapy works on the hair growth cycle, which runs months rather than weeks. Thirty days is not long enough to judge whether the cap has changed your hair. It is long enough to know whether the device works properly, whether it fits, and whether you'll realistically keep wearing it — which is the question most returns are actually about. We'd rather say that plainly than imply a month settles the matter.
Damaged or faulty on arrival
Email us within 7 days of delivery with a photo. We'll replace or refund it in full, and in most cases we won't ask you to ship it back first.
Cancellations
Email us as soon as you can. We can usually cancel before an order enters fulfillment; once it has shipped, the return process above applies.
Questions
Ask before you buy if you're unsure. We'd rather talk you out of a purchase that isn't right for you than process a return later.