Refund policy

You have 30 days from the date your order is delivered to request a return. Email us at talbradropshipping@gmail.com within that window and we'll take it from there.

HOW A RETURN WORKS
Email us within 30 days of delivery with your order number and the reason for the return.
We reply with a return address and instructions, usually within 2 business days. Please wait for that reply before shipping anything back — parcels that arrive without it can't reliably be matched to an order, which delays or prevents your refund.
Send the item back. We recommend a tracked service; you are responsible for the item until it reaches us.
Once it arrives in resellable condition, we refund the purchase price to your original payment method. Refunds are issued within 5 business days of receipt, and your bank or card issuer may take a further 5–10 days to post it.
WHO PAYS FOR WHAT

We refund the full purchase price of the product. Return postage is paid by you. Outbound shipping was free, so nothing is deducted for it.

The exception: if your item arrives damaged, arrives faulty, or isn't what you ordered, we cover return shipping and you choose a full refund or a replacement. That's on us, not you.

CONDITION OF RETURNED ITEMS

The cap must come back complete — cap, USB cable and packaging — and in working order. Normal use is expected and completely fine; we assume you actually wore it, and a return isn't penalised for that.

We can't accept items that are damaged beyond normal use, missing components, or sent back after the 30-day window has closed. If we receive a return in one of those states we'll contact you before making a decision rather than simply refusing it.

WHAT 30 DAYS CAN AND CANNOT TELL YOU

Light therapy works on the hair growth cycle, which runs in months rather than weeks. Thirty days is not long enough to judge whether the cap has changed your hair, and we don't pretend otherwise. It is long enough to know whether the device works properly, whether it fits, and whether you'll realistically keep using it — which is what most returns are actually about.

DAMAGED OR FAULTY ON ARRIVAL

Email us within 7 days of delivery with a photo of the problem. We'll replace or refund it in full, and in most cases we won't ask you to ship it back first.

CANCELLATIONS

Email us as soon as you can. We can usually cancel an order before it enters fulfillment. Once it has shipped, the return process above applies.

NON-RETURNABLE

Gift cards and any item marked as a final sale at the time of purchase are not returnable. Everything else in our store is covered by this policy.

QUESTIONS BEFORE YOU BUY

If you're not sure this is the right product for your situation, ask us first at talbradropshipping@gmail.com. We'd rather talk you out of a purchase that won't suit you than process a return two months later.