Shipping policy

Shipping is free on every order, worldwide. There is no minimum spend and no surcharge added at checkout. The price you see on the product page is the price you pay.

WHERE WE SHIP

We ship to the United States and to a range of international destinations, including Canada, the United Kingdom, Ireland, most of Western Europe, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong SAR, Israel and the United Arab Emirates. The full list is shown in the country selector at checkout — if your country appears there, we can ship to you, and shipping is free.

DELIVERY TIMES

We don't publish a delivery estimate, and we'd rather explain why than invent a number: our orders are fulfilled and shipped by a production partner, transit times vary considerably by destination and carrier, international orders take longer than domestic ones, and a figure we couldn't stand behind would be worse than no figure at all.

If you need an expected timeframe before you order, email us at support@lumoracaps.com and we'll tell you what we're actually seeing on recent orders to your region.

TRACKING

You'll receive a confirmation email as soon as your order is placed, and a second email with tracking as soon as your parcel is on its way. If tracking hasn't arrived and you think it should have, email us with your order number and we'll look into it.

Tracking information can take a few days to begin updating after it's issued. That's normal and doesn't mean anything has gone wrong.

CUSTOMS, DUTIES AND IMPORT TAXES — INTERNATIONAL ORDERS

Please read this before ordering from outside the United States.

Import duties, taxes, VAT/GST and customs handling fees are set by your country's government, not by us. They are not included in the price you pay at checkout, and they are your responsibility as the recipient. We have no control over these charges, we can't predict or estimate them, and we can't refund them.

Your parcel may be held by customs until any charges are paid. If a parcel is refused, abandoned, or returned to us because import charges were not paid, we'll refund the purchase price minus any return shipping costs we incur.

If you're unsure what your country charges on a consumer electronics item of this value, check with your local customs authority before ordering.

ADDRESSES

Please double-check your shipping address at checkout. We can usually correct an address before an order enters fulfillment — email us immediately if you spot a mistake. Once a parcel has shipped to an address you supplied, we can't reroute it, and orders returned to us as undeliverable due to an incorrect address will be refunded minus any return costs we incur.

LOST, DELAYED OR DAMAGED PARCELS

If your tracking hasn't moved in a fortnight, or the parcel is marked delivered and you don't have it, email us. We'll investigate with the carrier and make it right — a replacement or a refund, your choice — rather than pointing you at the shipping company.

If your order arrives damaged, email us within 7 days of delivery with a photo. We'll replace or refund it in full and cover any return shipping.

RETURNS

See our Refund policy for the 30-day return window and how returns are handled.