Shipping policy

Shipping is free on every order. There is no minimum spend and no surcharge added at checkout. The price you see on the product page is the price you pay.

DELIVERY TIMES

We don't publish a delivery estimate, and we want to be straightforward about why: our orders are fulfilled and shipped by a production partner, transit times vary by destination and carrier, and a number we couldn't stand behind would be worse than no number at all.

If you need an expected date before you order, email us at talbradropshipping@gmail.com and we'll tell you what we're actually seeing on recent orders to your region.

TRACKING

You'll receive a confirmation email as soon as your order is placed, and a second email with tracking as soon as your parcel is on its way. If tracking hasn't arrived and you think it should have, email us with your order number and we'll look into it.

Tracking information can take a few days to begin updating after it's issued. That's normal and doesn't mean anything has gone wrong.

WHERE WE SHIP

We currently ship within the United States. If you're outside the US and want to order, email us before purchasing and we'll tell you whether we can get it to you.

ADDRESSES

Please double-check your shipping address at checkout. We can usually correct an address before an order enters fulfillment — email us immediately if you spot a mistake. Once a parcel has shipped to an address you supplied, we can't reroute it, and orders returned to us as undeliverable due to an incorrect address will be refunded minus any return costs we incur.

LOST, DELAYED OR DAMAGED PARCELS

If your tracking hasn't moved in a fortnight, or the parcel is marked delivered and you don't have it, email us. We'll investigate with the carrier and make it right — a replacement or a refund, your choice — rather than pointing you at the shipping company.

If your order arrives damaged, email us within 7 days of delivery with a photo. We'll replace or refund it in full and cover any return shipping.

CUSTOMS AND DUTIES

For any order shipped outside the United States, import duties, taxes and customs fees are set by the destination country and are the responsibility of the recipient. We have no control over these charges and can't predict them.

RETURNS

See our Refund policy for the 30-day return window and how returns are handled.